Privacy Policy

Introduction

John Vegas Casino (“we”, “us” or “our”), licensed under Curacao, is committed to protecting the privacy of players in Australia. This Privacy Policy explains how we collect, use, share and retain personal and technical information, and describes your rights regarding your data. It applies to all users of our website and services.

Information We Collect

Personal Data

When you register an account or make a transaction, we collect:

  • Your full name, date of birth and residential address
  • Contact details such as email address and telephone number
  • Payment information, including credit/debit card details or e-wallet identifiers

Technical Data

We also gather technical details to improve your experience and secure our platform:

  • IP address, browser type and device identifiers
  • Cookies and similar tracking technologies
  • Log files and usage statistics

How We Use Your Information

  • Account Management: To verify your identity and provide access to your account.
  • Payments: To process deposits, withdrawals and prevent unauthorized transactions.
  • Legal Compliance: To meet anti-money laundering and regulatory requirements under our Curacao licence.
  • Fraud Prevention: To detect, investigate and prevent suspicious or fraudulent activity.
  • Marketing: To send promotional offers and updates. You may opt out at any time by following the unsubscribe link in our emails.

Legal Basis for Processing

In compliance with Australia’s Privacy Act 1988, we collect and process your personal data where necessary to perform our contractual obligations or to comply with legal requirements. Where explicit consent is required, we will obtain it prior to processing.

Data Sharing

We may share your information with trusted third parties only when necessary to:

  • Payment processors and financial institutions
  • Identity verification and KYC providers
  • Regulatory bodies and law enforcement agencies

We do not sell or lease your personal information to any third party for marketing purposes.

Data Retention

We retain your information only for as long as needed to fulfill the purposes outlined above, or as required by law. Typically, account data is retained for up to seven years after account closure to satisfy audit, legal and regulatory obligations, after which it is securely deleted or anonymised.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Ask for deletion of your data, subject to legal obligations
  • Obtain a portable copy of your data in a common electronic format
  • Object to or restrict certain data processing activities

To exercise any of these rights, please contact us at the address below.

Cookies

We use cookies and similar technologies to enhance site functionality and user experience. For detailed information, please refer to our Cookie Policy.

Security

We implement industry-standard security measures, including encryption of data in transit, secure servers and regular staff training. Despite these efforts, no system is completely immune to attack; we continuously monitor and update our safeguards.

Contact & Updates

If you have questions about this Privacy Policy or wish to exercise your rights, email us at [email protected]. We may update this policy from time to time; any material changes will be notified via our website or by direct communication.